Generally, when deciding between appliance repair and replacement, it’s a better choice to salvage your existing appliance. However, be careful when choosing an appliance repair service, as there are a number of pitfalls that might result in you needing to buy a new appliance anyway.

Trusting your appliance service technicians should be a given, but unfortunately, we do not live in a perfect world and it’s important to do your due diligence before hiring someone to come out to your home or office. You’re looking for a trustworthy service company with the expertise necessary to actually solve your problem—not cause you even more trouble.

 

This post outlines some ways to be sure you are working with a capable service company.

6 Ways to Verify Your Choices

At John’s Service and Sales, we’re committed to helping our customers find the very best solution for their broken appliances and other equipment. This list will help you find the right fit for your needs. We hope that you will choose to work with us in the end, but be sure to try a few of these steps before making a final decision.

1. Who Have They Worked With Previously?

Referrals can come from a variety of sources. The most obvious starting place is to ask your friends and family where they have turned for appliance repairs. They won’t be afraid to tell you how it is with horror stories or tales of fantastic service they’ve received in the past. Once you’ve heard one name a couple of times, it’s worth giving them a call (after going through some of the other steps in this list) to ask them for some referrals. Many companies will be happy to provide some examples of their service. 

2. Do Your Research

Before jumping on board with the first repair service you find, try to learn as much as you can about your options. A reputable company will have detailed descriptions of all of their services on their website, and it shouldn’t be difficult to find out if they work on major appliance brands. Read as much as you can about every aspect of the company. A company that has been around for decades (John’s Service and Sales has been in business for more than 55 years) is more trustworthy than one that’s been in business for just five.

3. What Do Other Customers Say?

Back in the old days (really not that long ago), customers had to rely on word of mouth, printed reviews, or just blind trust to verify that handymen and appliance repair services did a good job. Things are a bit different today, and although everyone seems to check online reviews for restaurants and other businesses, customers often forget they can read reviews for repair services online too. Of course you can’t trust every review that you see online, but you can get a good idea of the quality you can expect.

4. Are They Certified?

If an appliance repair company can’t quickly provide you with the professional paperwork certifying that they are qualified to work on your equipment, it’s probably time to start looking elsewhere. Important paperwork could include legal licenses, manufacturer certifications, and insurance documents. This shouldn’t be a hassle or a difficult task for a legitimate repair service, so you shouldn’t hesitate to ask.

5. Do They Offer Emergency Service?

It’s impossible to tell when disaster might strike, whether that disaster is as big as your entire HVAC or plumbing system failing or something small like a dishwasher refusing to turn on, which is why knowing that your service provider can offer emergency repair services at a moment’s notice is so important. Although appliance repair isn’t as critical as something like a serious roof leak, broken appliances can really get in the way of business operations or routines at home.

6. Refrigerators, Washers, and Dryers, Oh My!

One factor you might consider is if the service provider’s experience and expertise cover a range of different appliance types you use every day. This isn’t a critical issue for a single repair job, but aren’t you interested in using the same company in the future if they prove themselves the first time around? There are few situations as frustrating as having to turn to another vendor. It’s much more efficient to keep all of them as consolidated as possible.

 

If you follow these steps, your chances of getting scammed or working with someone who will just overcharge you—or even fail to fix the problem at all—will be dramatically reduced. John’s Service and Sales has been providing appliance repair, HVAC, and plumbing expertise for over  55 years. If you’re having trouble, we’d love to come to take a look!